Privacy Policy


Thank you for choosing to shop with us. At City Solar AG, we are committed to safeguarding your privacy. This Privacy Policy outlines how we handle your data.

  1. Access Data and Hosting

When you visit our website, your privacy is a priority. We collect minimal access data, such as the name of the requested file, your IP address, date and time of the request, volume of data transferred, and the requesting provider (access data). This data is analyzed solely to ensure the smooth operation of the website and enhance our services. Our legal basis for processing this data is Art. 6 (1) 1 lit. f) GDPR, as it serves the protection of our legitimate interests in the proper presentation of our offer.

All access data is deleted within seven days after your visit to our website.

  1. Data Collection and Use for Processing the Contract and Opening a Customer Account

We collect personal data that you voluntarily provide when placing an order or contacting us. Mandatory fields are marked, as they are essential for processing the contract or your contact request. Your data, used according to Art. 6 (1) 1 lit. b) GDPR, is utilized to perform the contract and address your inquiries. If you open a customer account, your data is processed with your consent under Art. 6 (1) 1 lit. a) GDPR.

Upon contract completion or customer account deletion, your data will be restricted and deleted after the relevant retention period, unless you explicitly consent to further use or as permitted by law.

  1. Data Transfer

We share your data with the shipping company for order delivery (Art. 6 (1) 1 lit. b) GDPR). Payment details may be disclosed to the bank handling payment or the selected payment service provider, depending on your choice during the ordering process.

  1. Email Newsletter and Postal Advertisement

Email Advertising (Newsletter): By subscribing to our newsletter, you consent (Art. 6 (1) 1 lit. a) GDPR) to receive regular updates. You can unsubscribe at any time, and your email address will be deleted.

Postal Advertising: We may use your name and address for advertising purposes unless you opt-out or are a Spanish resident (Art. 6 (1) 1 lit. f) GDPR).

  1. Cookies and Web Analysis

Our website uses cookies to enhance user experience. You can configure your browser to manage cookie settings. Please note that disabling cookies may limit access to some features.

Google (Universal) Analytics: We use Google Analytics to optimize our website presentation, with IP anonymization enabled. You can prevent data recording by Google by installing the browser plugin or opting out.

  1. Sending Rating Reminders by Email

With your consent (Art. 6 (1) 1 lit. a) GDPR), your email address may be shared with Trusted Shops for sending rating reminders.

  1. Contact and Your Rights

As a data subject, you have rights under GDPR, including:

  • Information about your personal data (Art. 15 GDPR).
  • Rectification of incorrect data (Art. 16 GDPR).
  • Erasure of your data under certain conditions (Art. 17 GDPR).
  • Restriction of processing in specific situations (Art. 18 GDPR).
  • Receive your data in a structured, machine-readable format (Art. 20 GDPR).
  • Complaint to a supervisory authority (Art. 77 GDPR).

For any inquiries or to exercise your rights, contact us at the provided contact details.

Right to Object: If data processing is based on legitimate interests, you can object. After objection, we’ll cease processing unless we demonstrate compelling grounds or for legal claims. This doesn’t apply to processing for direct marketing.

Contact Us

For more information or to file a complaint, contact us at or by mail at the address provided in our site notice.



No products in the cart.

Create your account